We were referred to Answer Fort Smith, Inc. / Inbound Services Group from a previous company we used for our answering services. Hesitant about switching companies, especially our answering services for our on-call physicians, we decided on Answer Fort Smith, Inc. / Inbound Services Group. We reached out to multiple companies, but none reached the bar that Answer Fort Smith, Inc. / Inbound Services Group had already set for us and we were not even their customer yet. Our client manager and team who takes care of all of our calls are outstanding. We have spent multiple hours through phone calls and emails to make sure that everything was tailored and working for us, as if we were the only customers Answer Fort Smith, Inc. / Inbound Services Group has. The dedication Answer Fort Smith, Inc. / Inbound Services Group’s staff have to our patients, our physicians, and all the details that surround our healthcare world is truly amazing. We couldn’t have asked for better!!

My company, Coldwell Banker Vanguard Realtors, has been with Answer Fort Smith, Inc since 2001. They service a very large number of agents for us and we have had very little trouble with them. When we have had small issues arise, we call them and the problem is taken care of just like that! We have a great working relationship with the Client Relations team and the employees and would like to extend a very big thank you to the entire Answer Fort Smith, Inc staff for all their hard work and professional service over the years! 

I answer phones for a company with over 400 Sales Associates, we have a large call volume and many people with the same names, it can get confusing! Answer Fort Smith, Inc is the company we trust our “after hours” incoming calls to. Let’s face it, issues do happen and Answer Fort Smith has a great Client Relations team to help solve any issue and ensure it doesn’t happen again. I would recommend their services!

Physicians Plaza, located in Poteau, Oklahoma, has utilized Answer Fort Smith, Inc. our call center needs for well over 10 years. Just like the medical needs of the community have evolved, due in part to new state regulations, Answer Fort Smith, Inc. continually evolves right along with these needs. The call center personnel are extremely professional, efficient, courteous and compassionate, and this community appreciates their services!

I have been a customer of Answer Fort Smith, Inc.  for 12 years.  During this period of time I have been extremely pleased with the employees and the service they provide my company.  They are always willing to accommodate all requests and they are very efficient.  I would highly recommend them.

Answer Fort Smith is PCI certified, which makes it possible for AVECC to confidently outsource after hours bill payment calls.  This service provides a substantial cost savings to AVECC and a valuable service to our members.  Answer Fort Smith has been an advantageous partner to AVECC.  They find a way to exceed expectation on every level.  They have been quick to respond to our ever-changing needs and provide our members a world-class level of professional customer support.